Claims & Insurance
Peace of mind on every load. Baier Transport carries comprehensive coverage that exceeds industry standards, so your vehicle is protected from pickup to delivery.
Insurance Coverage
Every vehicle we transport is backed by industry-leading insurance coverage.
Cargo Insurance
$250,000
per load
Every vehicle on our carriers is protected by comprehensive cargo insurance that exceeds industry standards.
General Liability
$1,000,000
coverage
Full general liability coverage protects against third-party claims during the transport process.
Workers Compensation
Fully
covered
All drivers and staff are covered by workers compensation insurance for complete peace of mind.
Auto Liability
DOT Minimum
exceeded
Our auto liability coverage exceeds DOT minimum requirements, providing an extra layer of protection.
Vehicle Inspection Process
Our thorough inspection process protects both you and your vehicle at every stage.
Pre-transport photo documentation
Our driver photographs the vehicle from multiple angles before loading, capturing its exact condition.
Detailed condition report (BOL)
A comprehensive Bill of Lading documents every scratch, dent, and imperfection on the vehicle.
Customer signs off at pickup
You review and sign the condition report at pickup, confirming agreement on the vehicle state.
Delivery inspection with customer
At delivery, we walk around the vehicle with you to compare its condition against the original report.
Signed delivery receipt
Both parties sign the delivery receipt, documenting the vehicle arrived in the same condition.
Filing a Claim
If damage occurs during transport, follow these steps to ensure a smooth claims process.
Step 1: Document damage with photos immediately
Take clear, well-lit photos of any damage from multiple angles before the driver leaves.
Step 2: Note it on the delivery receipt
Write a description of the damage directly on the delivery receipt before signing.
Step 3: Contact us within 24 hours
Call (603) 490-7309 or email cars@baiertransport.com with your photos and delivery receipt.
Step 4: We file with insurance
Our team handles the entire insurance filing process on your behalf — no paperwork for you.
Step 5: Resolution within 30 business days
Most claims are resolved within 30 business days. We keep you updated throughout the process.
Contact Us About a Claim
What's Covered
Understanding your coverage helps set expectations and avoid surprises.
Covered
- Transport damage (scratches, dents, chips caused during transit)
- Weather damage during transit
- Mechanical failure caused by transport
Not Covered
- Pre-existing damage documented on the BOL
- Personal items left inside the vehicle
- Acts of God / natural disasters
- Normal wear and tear
Questions About Our Coverage?
Our team is happy to walk you through our insurance coverage and claims process. Get in touch anytime.