Claims & Insurance
Peace of mind on every load. Baier Transport carries comprehensive coverage that exceeds industry standards, so your vehicle is protected from pickup to delivery.
Or call (603) 490-7309Insurance Coverage
Every vehicle we transport is backed by industry-leading insurance coverage.
Cargo Insurance
$250,000 up to $3,000,000
per load
Every vehicle on our carriers is protected by comprehensive cargo insurance that exceeds industry standards.
General Liability
$3,000,000
aggregate
Full general liability coverage protects against third-party claims during the transport process.
Workers Compensation
Fully
covered
All drivers and staff are covered by workers compensation insurance for complete peace of mind.
Auto Liability
DOT Minimum
exceeded
Our auto liability coverage exceeds DOT minimum requirements, providing an extra layer of protection.
Who hauls your car
About half of our loads ride on Baier trucks with Baier drivers. The rest move with vetted partner carriers that hold active FMCSA authority and insurance on file, booked under our broker authority (Baier Automotive Logistics, MC 1218658). Either way, Baier stays your single point of contact from quote to delivery.
Carrier: Baier Transport LLC, USDOT 3306263, MC 1049429. Broker: Baier Automotive Logistics, USDOT 3594438, MC 1218658.
Vehicle Inspection Process
Our thorough inspection process protects both you and your vehicle at every stage.
Pre-transport photo documentation
Our driver photographs the vehicle from multiple angles before loading, capturing its exact condition.
Detailed condition report (BOL)
A comprehensive Bill of Lading documents every scratch, dent, and imperfection on the vehicle.
Customer signs off at pickup
You review and sign the condition report at pickup, confirming agreement on the vehicle state.
Delivery inspection with customer
At delivery, we walk around the vehicle with you to compare its condition against the original report.
Signed delivery receipt
Both parties sign the delivery receipt, documenting the vehicle arrived in the same condition.
Filing a Claim
If damage occurs during transport, follow these steps to ensure a smooth claims process.
Step 1: Document damage with photos immediately
Take clear, well-lit photos of any damage from multiple angles before the driver leaves.
Step 2: Note it on the delivery receipt
Write a description of the damage directly on the delivery receipt before signing.
Step 3: Contact us within 24 hours
Call (603) 490-7309 or email cars@baiertransport.com with your photos and delivery receipt.
Step 4: We file with insurance
Our team handles the entire insurance filing process on your behalf — no paperwork for you.
Step 5: Resolution within 30 business days
Most claims are resolved within 30 business days. We keep you updated throughout the process.
Contact Us About a Claim
What's Covered
Understanding your coverage helps set expectations and avoid surprises.
Covered
- Physical damage caused during transport (scratches, dents, chips)
Not Covered
- Weather damage
- Pre-existing damage documented on the BOL
- Personal items left inside the vehicle
- Acts of God / natural disasters
- Normal wear and tear
Questions About Our Coverage?
Our team is happy to walk you through our insurance coverage and claims process. Get in touch anytime.
(603) 490-7309