Introduction

Baier Transport LLC ("Baier Transport," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://baiertransport.com, use our services, or interact with us in any capacity.

By using our website or services, you consent to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Information We Collect

Personal Information

We may collect the following personal information when you voluntarily provide it:

Full name and contact information (email address, phone number, mailing address)
Vehicle information (year, make, model, VIN) for transport quotes and bookings
Pickup and delivery addresses
Payment information (credit card numbers, billing address) processed securely through our third-party payment processor
Communication records (emails, phone calls, messages submitted through our contact form)
Driver's license information when required for vehicle release

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

IP address and approximate geographic location
Browser type and version
Operating system
Pages visited, time spent on pages, and navigation paths
Referring website or search terms that brought you to our site

How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our auto transport services
To process transport quotes, bookings, and payments
To communicate with you about your shipment, including status updates and delivery notifications
To respond to your inquiries and provide customer support
To send marketing communications (with your consent), including seasonal promotions and service updates
To comply with legal obligations, including DOT and FMCSA recordkeeping requirements
To detect and prevent fraud or unauthorized activity
To analyze website usage and improve our online experience

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

Service providers: With trusted third parties who assist us in operating our business, such as payment processors, email service providers, and analytics tools. These providers are contractually obligated to protect your information.
Business partners: With dealerships, auction houses, or other transport brokers involved in coordinating your vehicle shipment, limited to information necessary to complete the transport.
Legal compliance: When required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, safety, or property.
Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small data files stored on your device.

Essential cookies: Required for the website to function properly (e.g., maintaining your session, processing forms).
Analytics cookies: Help us understand how visitors interact with our website so we can improve functionality and content.
Marketing cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure server infrastructure, and access controls that limit employee access to personal data on a need-to-know basis. Payment information is processed by PCI-compliant third-party processors and is never stored on our servers.

While we take reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your information.

Your Rights and Choices

Depending on your location, you may have the following rights:

Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal retention obligations.
Opt-out: Unsubscribe from marketing emails at any time using the link provided in each email.

To exercise any of these rights, contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations (including DOT recordkeeping requirements), resolve disputes, and enforce our agreements. Transport records are retained for a minimum of three years as required by federal regulations.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Baier Transport LLC
727 Lafayette Road, Seabrook, NH 03874
Phone: (603) 490-7309
Email: cars@baiertransport.com